Return & Refund Policy

Returns, Refunds and Replacements

At The Orange Skincare, customer satisfaction is important to us. If you experience an issue with your order, we encourage you to contact our Customer Support team promptly so that we can assist you.

1. Eligible Returns

A return or replacement request may be considered if:

1.1 the product received is damaged during transit;

1.2 the wrong product was delivered;

1.3 the product has a manufacturing defect;

1.4 the product is expired upon delivery;

1.5 the package is tampered with before acceptance.

Customers must notify us within 48 hours of receiving the order and provide:

1.6 order number;

1.7 photographs or videos clearly showing the issue;

1.8 a brief description of the concern.

Failure to report the issue within the prescribed period may affect eligibility for a return or replacement.

2. Non-Returnable Products

For hygiene and safety reasons, we generally do not accept returns for:

2.1 opened skincare products;

2.2 used products;

2.3 products damaged due to improper handling or storage after delivery;

2.4 products purchased through unauthorized sellers;

2.5 gift cards, promotional items, or complimentary samples.

3. Refunds

Where a refund is approved, the amount will be processed through the original payment method within a reasonable period after verification. Shipping charges may not be refundable unless the error occurred due to The Orange Skincare.

4. Replacement

Where appropriate, we may offer a replacement product instead of a refund. Replacement requests are subject to product availability.