Shipping Policy
1. Where we ship
We currently ship within India only. We do not offer international shipping.
2. Order processing and dispatch
Orders are dispatched within 0 to 72 hours of successful payment.
Orders placed after 5:00 PM IST are processed the next working day. We dispatch six days a week, Monday to Saturday. We do not dispatch on Sundays or public holidays.
Orders may be held briefly where address or payment verification is required.
3. Delivery timelines
Timelines run from dispatch, not from the time the order is placed.
| Destination | Estimated delivery |
|---|---|
| Tier 1 cities | 1 to 4 business days |
| Tier 2 cities | 3 to 6 business days |
| Tier 3 cities and remote locations | 4 to 7+ business days |
These are estimates, not guarantees. Delivery may be affected by courier delays, weather, public holidays, natural events, government restrictions, or conditions at remote locations.
4. Shipping charges
Shipping is free on all orders, with no minimum order value. There are no additional delivery or handling charges.
All prices displayed on the Website are inclusive of applicable taxes.
5. Courier partners
5.1 Tier 1 and Tier 2: Delhivery, Bluedart, Shadowfax, Ecom Express
5.2 Tier 3 and rural locations: India Post (Speed Post / Parcel Service)
The courier is allocated by destination serviceability. We cannot guarantee a specific courier for a given order.
6. Tracking
Tracking details are shared once your order is handed to the courier partner. Orders containing multiple items may be shipped separately and may arrive at different times.
7. Delivery attempts and failed delivery
Courier network: up to three delivery attempts. If an attempt fails, our courier system generates a non-delivery report and we may contact you by phone, SMS or WhatsApp to confirm your address or arrange a suitable time before further attempts.
India Post: typically one to two attempts. If delivery cannot be completed, the parcel is held at the destination post office for approximately 7 days for self-collection. If unclaimed, it is returned to us.
8. Returned undelivered orders (RTO)
Where an order is returned to us undelivered:
8.1 The package is inspected on arrival at our fulfilment facility. Skincare products are checked to confirm seals are intact and the goods have not been tampered with.
8.2 For prepaid orders, once the package is received and passes inspection, a refund is initiated to the original payment method within 5 to 7 business days.
8.3 Repeated refusal of delivery or provision of incorrect address details may result in shipping charges being deducted from the refund.
9. Incorrect address
Please check your delivery address carefully before completing your order. We cannot guarantee changes once an order is dispatched. Orders undeliverable due to an incorrect or incomplete address are treated as RTO under clause 8.
10. Damaged or tampered packages
If a package arrives visibly damaged or tampered with, do not accept delivery where possible, and notify us within 48 hours at info@theorangeskincare.com with photographs. See our Return & Refund Policy.
